The report, commissioned by the NSW government, was conducted by the independent firm, Deloitte. The report examined the company’s conduct in relation to its operations in the NSW gaming and entertainment industry. The report found that Star Entertainment Group had engaged in a range of misconduct, including:

The report found the company hadn’t addressed cultural concerns raised in the first 2022 report, which had found the Star wasn’t suitable to hold a casino license. THE STAR POKIES SHUTDOWN NICC chief commissioner Philip Crawford said the group had only recently begun dealing with ‘challenges that should have been prioritised earlier’. ‘The Bell Report notes that Mr Steve McCann Group CEO, Ms Janelle Campbell Sydney CEO and Ms Jeannie Mok Group Chief Operating Officer, bring important experience and expertise to the process of engagement with regulators and remediation and cultural transformation, which will be vital if the NICC decides that The Star should remain as the operator of The Star Casino,’ Mr Crawford said.

* The summary states that there has been an improvement in transparency and cooperation since the appointments of Mr. McCann, Ms. Campbell, and Ms. Mok. * The author of the summary notes that Mr. McCann was only appointed as CEO in late June.

‘It was unclear whether The Star could feasibly operate under less supervision, when it was exhibiting past behaviours with its licence still suspended.’